Milena Sovic (Милена Шовић), M.Sc., CSM, CSPO

Artificial intelligence strategist with expertise in the design of applied AI solutions, AI ethics, and generative AI systems. Extensive experience in developing and deploying AI-powered chatbots, NLP-based systems, and RAG pipelines tailored to business, education, and cultural heritage. Skilled in integrating AI-driven features into digital platforms, enhancing customer engagement, and optimizing workflows across industries.

Recognized for leading high-impact projects such as the Nikola Tesla and Branislav Nušić chatbots, as well as the first dialect-based chatbot in Europe, designed for the preservation of the Leskovac urban dialect. Creator of a proprietary AI/NLP methodology for indexing dramatic texts, now in the process of copyright protection. Proven ability to align AI solutions with organizational goals, deliver user-centered design, and ensure responsible implementation of generative AI systems.

Active thought leader in AI ethics and education, with multiple publications on AI applications in business, education, and sustainability. Experienced in designing AI-powered curricula in mathematics and training programs for responsible AI adoption in schools, companies, and cultural institutions.

Holds certifications in AI and prompt engineering (Vanderbilt, IBM, Google, Scrum Alliance) and actively contributes to professional associations including AAAI, Serbian AI Society, and Women in AI. Strong academic background (PhD in progress, MSc in Industrial Engineering, BSc in Management and Civil Engineering) complements leadership roles in academia and professional organizations, underscoring a commitment to ethical innovation and continuous learning